It's about knowing one (more) thing. The ‘secret‘ to creating solutions that customers perceive as more appropriate, more beneficial or more valuable than those [...]

To change or not to change. Well.... change.

To become (and remain) The One for your ideal customer, you need to address four different experiences they make.

Every business is a people's business. I learned this the hard way. A little trick helped me to never forget again.

A quick introduction to the benefits of ideal customer centricity.

You can‘t always be better. You can‘t always be faster. But...

There are three essential aspects to branding - and most companies only know two.

Trying to stand out by doing better what everyone else is already doing pretty well is difficult.