FAQ2024-10-18T17:58:38+02:00

FAQ

For which types of companies is Baselift intended?2024-10-18T18:21:36+02:00

Our services are tailored to the needs of physical product and service providers. However, we do not work for everyone.

✓ Great Fits
Consumer Electronics, Sports Equipment, Healthcare, Vehicles & Mobility Products, Household Appliances, Tools & Work Equipment, Kids‘ Products, and more.

✘ No Thanks
Military Products, Weapons, Tobacco & Alcohol Products, Pharmaceutical Products, Fashion, Software Only.

Why not just hire a regular freelancer, agency or full-time designer?2024-10-18T18:40:25+02:00

The basic idea of Baselift is to make it as easy as possible for companies to continuously evolve and design everything they need to create an outstanding experience for their customers. That’s why Baselift doesn’t offer project-based support. Instead, we offer unlimited access to the skills and know-how of individual design and strategy experts through a subscription model.

Here are some key benefits:

Cost-effectiveness
Hiring a senior designer, in-house or through an agency, typically costs over 75,000€ ($80,000) per year, excluding benefits. This traditional model often includes costs such as agency overheads and payment for idle time during slow periods. Our subscription-based approach is (a) much cheaper and (b) eliminates these inefficiencies with its pause feature.

No annoying contracts and negotiations
If you hate haggling over prices and dealing with contracts, then you are like us. We take all that stress away with a flat, yet fair, monthly fee and a few simple terms that make hiring creative professionals easier and more human again.

No time wasted
Our way of working minimises administrative tasks and eliminates all unnecessary meetings, ensuring efficient decision-making based on actual work results. This means, no fancy presentations, no time-consuming interim status meetings, no elaborate reports. We reduce the number of meetings and briefings to the essentials.

Experienced professionals only
While we appreciate the value of nurturing young designers, our approach prioritizes swift and high-quality outcomes. This is why we exclusively engage senior-level talents to ensure quick and high-quality results.

Is there a cap on the number of requests I can make?2024-10-18T18:26:07+02:00

No. With your subscription, you have the freedom to queue up as many design requests and strategy gigs as you like. However, they will be fulfilled one at a time.

How fast will I receive my results?2024-10-18T18:26:42+02:00

The turnaround time will depend on the complexity of your request. Most requests are processed within 2 to 5 days.
However, it is important that design requests are phrased correctly. For example, „Can you develop a design for a ten-piece product range?“ is not just one design request, but ten. As long as large projects are broken down into reasonable work packages, we can ensure swift delivery.

What if I don’t like the results?2024-10-18T18:27:13+02:00

While this situation can arise, rest assured it’s not an issue. Our subscribers benefit from unlimited revisions until they are fully content with the outcome.

How does the pause option work?2024-10-18T18:28:27+02:00

We understand that your design needs may not always fill an entire month. Whether you have just a few design requests or don’t need constant design work, our subscription offers a convenient solution – the ability to pause.
Our billing cycles operate on a 31-day basis. Consider this scenario: you sign up, actively use the service for 7 days and then decide to pause your subscription. In this case, the billing cycle will also pause, leaving you with 24 days of service to use within the next six months.
You can pause your subscription twice during its current running period.

Who are the designers?2024-10-18T18:29:03+02:00

Baselift is a collective of freelance design experts from various disciplines, from graphic design, product design and animation to experience design and brand strategy. To guarantee our clients fast, high-quality results and a smooth experience, we only engage talents with at least ten years of experience in their field who have successfully worked with companies of all sizes, from emerging start-ups to established SMEs and global market leaders. That is our senior-level promise.

Are there any refunds if I don’t like the service?2024-10-18T18:29:20+02:00

Yes. During the first month of your subscription, you can request a refund. However, in this case, you won’t be authorized to use the work results that were generated up to that point.

Can I cancel my subscription any time?2024-10-18T18:29:38+02:00

Yes. Our subscription operates on a monthly basis. If you decide to cancel, you can do so at any point, with the cancellation taking effect at the end of the ongoing period.